Contact support

Crusoe Cloud offers several channels to provide support.

If you believe Crusoe Cloud is experiencing a service degradation or outage, please check status.crusoecloud.com to see if there is a known issue. You can subscribe for updates to be proactively notified.

For account related questions, vulnerability reporting, or other Crusoe Cloud specific issues, please contact [email protected] or visit our support portal to file a ticket.

Support FAQ

What is in-scope for Crusoe Cloud Support?

The Crusoe Cloud Support team is available to help customers with issues pertaining to our infrastructure services and managed services. This covers to our customer-facing Console and developer tools such as our API, CLI, and Terraform.

Where can I find information about SLAs and other terms?

In-scope services are handled by the Crusoe Cloud Support team and subject to our SLAs.

Out-of-scope services, outlined below, are ultimately the responsibility of the customer; any support offered is on a best-effort basis and is not subject to SLAs.

What is out-of-scope for Crusoe Cloud Support?

Solutions and recipes

In an effort to help our customers build great products on Crusoe, we publish various solutions on our Github and in our Cookbook. For these solutions and recipes, support is offered on a best-effort basis.

Customer applications

Maintenance and support for applications developed by customers are not included in Crusoe Cloud's scope of services. If you need support for an application, support will be provided on a best-effort basis.

Data migration

While Crusoe Cloud may offer tools and resources for data migration, the actual migration process and management of data are the responsibility of the customer.

Regulatory compliance

Crusoe offers compliance certifications at trust.crusoe.ai. However, customers are responsible for ensuring their own compliance.